Case study 02

SeniorTech

Simple by design. Yours by right.
An AI assistant that guides seniors into navigating the digital world with confidence.

Type
AI assistant · Chrome extension
Date
A.Y. 2025/26
Role
Teamwork ↓

Brief

Build a tool powered
by generative AI.

THEME: "LEARNING"

The context

0 people will be over 60 by 2050
1in4 older adults in Europe has basic digital skills — against 4 in 5 among ages 16–24

I. Loss of autonomy

Essential services moved online — those locked out depend on others for basic rights.

II. Social isolation

Digital exclusion is social exclusion — dementia risk rises 50% (WHO).

III. Cognitive decline

Not using technology raises the risk of cognitive deterioration by 58%.

UX/UI guidelines

Designing against
cognitive friction.

i. Skeuomorphic icons

Look like real objects. No prior digital knowledge needed.

ii. Inter · min 18px body · 78px heading

No decorative fonts. No ambiguity. Clarity over aesthetics.

iii. AA contrast passed

Green, white and blue — colours that don't alarm.

Font — Inter · Regular / Medium / Bold

Senior

Heading 78px Sub-heading 26px Body & buttons 18px

Colors

Meet SeniorTech

One assistant. Three jobs.

Each message is classified into an intent and answered by a different assistant. Pick one.

 

CLASSIFY(msg) →

I. Explain

Translate. Simplify. Personalise.

Analogies built from the user's own life.

The cloud? Think of it like keeping your favourite recipes in a box you can open from anywhere — not just your own kitchen.

II. Guide

Split. Guide. Confirm.

One step at a time, each one confirmed.

  1. Look for the “Compose” button, top left of your inbox.
  2. In the new window, enter the recipient's address in the “To” field.
  3. Click “Done” when finished — I'll give you the next step.

III. Protect

Recognise. De-escalate. Reassure.

Calm first — then the solution.

Don't worry — it's good that you're being cautious. Nothing is lost. Let's check this together, one thing at a time.

Product main features

What you
can do.

Can't find something? Send a screenshot. The AI sees the screen and picks up exactly where the user got stuck.

Type nothing. Just talk. The extension transcribes and responds — useful when hands or eyes aren't free.

Select any text on any page. Right-click. An instant plain-language explanation, without leaving the site.

Every useful answer can be saved. One tap. Accessible anytime from the dashboard — no searching through chat history.

Personalized analogies

The AI knows who
it's talking to.

onboarding data

Tea, 71.
UX designer.
Loves cooking & painting.
Lives in Turin.

question

“What is a cloud?”

analogy answer

“…like keeping your favourite recipes in a box that you can open from anywhere.”

Conclusions

Designing a product
a behaviour.

I. Not only prompting

The AI itself had to be designed — structure, tone and flow, controlled with precision.

intent = "safety"

II. Users as a guide

Seniors need technology that respects their pace and how they already make sense of the world.

intent = "guide"

III. This is just the start

Built in 30 days — it deserves development beyond the brief.

intent = "action"

SeniorTech doesn't teach seniors to think like machines. It taught a machine to explain like a nephew — patient, personal, and on their side.

Built with

You reached the sea floor

Let's brew
something together.

I'll put the kettle on.